Shipping / COVID
All orders ship from Texas. U.S. orders are delivered via USPS, DHL, Fedex or UPS. International orders are shipped through DHL. The following flat rates apply no matter how many items you purchase:
*Order $50 or more and receive FREE US SHIPPING and 1/2 OFF INTERNATIONAL (-$5.25)! Use the promo code SHIP50 at checkout.
COVID-19 UPDATE: We are open and shipping orders during the COVID-19 pandemic. Our fulfillment center is taking special protective measure, including mandatory gloves and masks for staff.
Typical order processing time has increased from 1 day to 2-3 day for orders to get shipped after purchase. After shipment, you will receive a tracking email.
*Prior to the acceptance scan, the tracking will show that the label was created in Washington, DC. This is where switchTop HQ is located and the address I use for returns.
Approximate Delivery Times:
- West Coast: 2-3 business days
- Midwest: 1-3 business days
- East Coast: 2-3 business days
- International: 1-4 weeks
Note: It is common, especially with some international orders, for tracking not to update for several days or more.